Currency in use: INR 

• Questions

If you have questions or difficulties with your request, kindly email the same to customersupport@akbartravelsonline.com  We assure you a prompt response.

• How do I register with Akbar Travels Online (ATO)?.

It’s easy. Just click on the button and fill in your details. One can run a search with out registering first; however in order to book online with us, it is necessary to register.

• What are the benefits of registering with Akbar Travels Online?.

Registering with Akbar Travels Online, gives you the chance to avail of great deals on Air fares, Holiday packages and much more. These will be posted on the site, or emailed to you.

• What do I do when I need assistance?.

Customer support details are provided on your air-ticket or travel voucher. You can email your queries to our customer support team at customersupport@akbartravelsonline.com and we will get back to you within 2 hours of your inquiry during the working day. You can also call on our toll free number 1800-22-6000.

• What are the payment options available on Akbar Travels Online?.

Payment for bookings made on Akbar Travels Online, can be made through your and . Akbar Travels Online accepts American Express, MasterCard and VISA credit cards. All payments must be in . In case you want to make a payment by cheque or by cash, please contact our customer service team.

• Under what name will the transaction appear, on my credit card statement?.

Your purchase will reflect as Akbar Travels Online.com on your credit card statement.

• How safe is my credit card information with Akbar Travels Online?.

Security is our top priority and to safeguard your information, our systems are equipped with . It is the best security practice followed by major online vendor throughout the booking process, and long after you've completed your transaction. Our systems are protected by firewalls that act as shields to our computer networks. Within those systems, our TURBO SECURE SOCKET LAYER server software ENCRYPTS all your information, including credit card information. The process of encryption takes the information you enter and converts it into bits of code that are securely transmitted over the Internet.

• What is CVV number on my credit card?.

Card Verification Number (CVV). This Security Code is an important new security feature established by credit card companies in an attempt to further reduce the risk of Internet fraud. This number never appears on sales receipts or billing statements and it is only found on the card itself. The cardholder is required to enter the code number at the time of the transaction to verify that the card is in their possession.

• What is an E-ticket?.

An E-ticket (electronic ticket) is a paper-less ticket. Instead of receiving a paper ticket, you will be sent a confirmation number thru e-mail to use at the airport check-in with your valid photo ID (such as a driver's license/PAN Card) to receive your boarding pass. Using an E-ticket is very simple and completely secure. You CAN'T LOSE an E-ticket since your ticket is your confirmation number and photo identification. And in the event that you forget the confirmation number, the flight number will do the job or you can contact us for the confirmation reference number to get e-mail or e-ticket.

• If I purchase an E-ticket, what do I get as proof of purchase?.

On buying an E-ticket, you will be sent a confirmation for the same via e-mail. Travelers can present a copy of the same at the time of check-in along with valid photo identification (such as a driver's license/PAN Card). Incase, the passenger has not received this mail, then he/she can get in touch with our customer support & request for the same.

• What should I know before I book an airline ticket from Akbar Travels Online.com?.

One should know that there are attached that with Special low prices. Once reservation for discounted airline tickets has been made and the payment has been provided to us, your reservation be changed, and is completely , subject to fare basis & airline restrictions.

Tickets are completely non-refundable and non-changeable. Any domestic schedule changes must be made 72 hours prior to the original departure time. To ensure hassle free travel, all reservations must be made in the EXACT name of the person traveling. Nicknames or alias cannot be used. Please note that .

For international travel, the name on the reservation must be . This is done as a security precaution for our customers. Akbar Travels Online has established these procedures to prevent credit card fraud and to protect our customers.

• Why can't I find my requested operating flight in my search result?.

This is due to several reasons:
 The flights may be sold out.
 Very Close to the departure time.
 Flight has been cancelled by the airline.
 The schedule may require more than one airline to connect and the booking engine may not recognize this.
 If you do not find available space for the particular fare or carrier, a request may be made by sending us an email, or call to our customer support.

• How do I know what restrictions apply to the ticket that I want to buy?.

 WE strongly suggest that you . You may also get the same information in advance by calling our customer support executive. If the ticket you wish to purchase is restricted, you are entering into a binding contract. There are other flight options that have higher rates, but they will allow more flexibility; like a change in your travel plans without any fee. It is important to consider all possibilities before you purchase a cheaper ticket with restrictions.

• How should I re-confirm or verify my flight reservation/booking?.

To verify/confirm or re-confirm that your reservation/booking was made, you can contact the airline directly or email our Customer Support Team at customersupport@akbartravelsonline.com.

• What are the valid travel documents required to get boarding pass/check-in at Airport?.

Please carry your e-ticket print out along with a valid Photo Identification Proof for (Indian nationals). Foreigners may be required to produce a copy of the RESIDENT PERMIT on request, at the time of check-in.

PHOTO-IDENTIFICATION:

Valid Passport
Valid Driving License
Election Photo Identification Card
Photo Credit Card
PAN Card
Photo Identification Card issued by the employer being government & reputed sector organizations.

• How do I cancel or change my flight- travel reservation?.

Akbar Travels Online (ATO) will charge a service fee of Rupees 100/- per ticket with regards to any kind of change made by the passenger. . In case of a No Show or if the passenger fails to travel under any circumstances, Akbar Travels Online will NOT be liable to waive off any cancellation/other charge. For any further assistance, kindly get in touch with our 24/7 customer support team on 1-800 22-6000.

  • Cancellation of a booking:


    •  For canceling a ticket, the Passenger needs to to his/her Akbar Travels Online.com account.
     Click on tab,
     Click on tab,
     He/She can either check by PNR number or by date & then click on & can cancel the itinerary. A dialog box will open to .

    (Please note that once the passenger hit the , an immediate message will be sent to our customer support team, which in turn will settle the refund procedures deducting the airline cancellation fee as well as ATO service fee).

    Domestic Airlines charge an average fee of Rupees 500/- per ticket for any kind of change, this fee be waived off by Akbar Travels Online.

    (Tickets can be preponed or postponed without any fee depending on the policies set by the airlines. Please read Restriction, Penalties & Cancellation Charges paragraph before booking the confirm itinerary.)

    In case the passenger is canceling a reservation more than 24 hours prior to departure and are holding a paper ticket, the ticket must be couriered to us in order for us to complete the cancellation process. Kindly note that your cancellation request must be made at least 24 hours prior to the travel departure date mentioned on your Air ticket.

    If the cancellation request is less than 24 hours prior to departure date, passengers are requested to contact their respective Airline office & get the cancellation endorsement on the ticket. This is applicable for Electronic Ticket as well as Paper Ticket.

    Kindly ensure that cancellation reference number to be mentioned on the ticket along with the date & time duly stamped by airline staff.

    (Please note - Indian Airlines & Air India does not have any cancellation reference number, but airline cancellation endorsement is mandatory on the ticket.)

    • How Do I get my Refund?.

    In order to get a refund, the Passenger needs to courier Akbar Travels Online, the paper ticket. The Airline will not settle the refunds as the tickets are issued/ booked through us. After deduction of the applicable , the balance amount will be reversed back to the credit card or in the form of cheque as per the mode of payment at the time of booking. Refund/Accounts Section Akbar Travels Online.com 1st Floor, 62, Above Benzy Palace Hotel, Janjikar Street, Mumbai – 400 003

    • What if my paper tickets are lost or stolen?.

    In such a situation, the passenger needs to file a report with the nearby Police station.

    In most cases, the airlines . Refunds if any will be processed by the respective airline. Please note that these policies and fees are subject to change at any time. Each airline has its own rules and regulations for issuing a new ticket. Akbar Travels Online is bound by these rules and policies and must adhere to them.
    For any further clarifications on the same, it is always advisable to get in touch with the respective Airline.

    (PLEASE ENSURE SAFE CUSTODY OF AIR TICKET. NO REFUND IS PERMISSIBLE AGAINST LOST PAPER TICKETS OF INDIAN AIRLINES & JetLite)